Complaints
Wellness That Works for You — and That Includes Listening to You
At CureWise.co.uk, we’re committed to providing quality content, resources, and support you can trust. If something hasn’t met your expectations, we genuinely want to hear about it — and make it right.
How to Make a Complaint
If you’d like to raise a concern or file a complaint, please get in touch via email:
📧 Email: info@curewise.co.uk
To help us handle your complaint quickly and fairly, please include:
- A clear description of the issue
- Any relevant dates or details
- Your contact information
- Any steps you’ve already taken, if applicable
What You Can Expect
- Acknowledgement
We’ll confirm we’ve received your complaint within 2 working days. - Investigation
Our team will review your complaint carefully and objectively. - Response
We aim to provide a full response within 7 working days. If it takes longer, we’ll keep you updated. - Resolution
Where appropriate, we’ll work with you to find a fair solution and ensure steps are taken to prevent similar issues in the future.
Your Feedback Matters
We see every complaint as an opportunity to improve. Your feedback helps us build a better, more supportive platform for all.
If you have any questions about our complaints process, please don’t hesitate to reach out at info@curewise.co.uk.
Thank you for helping us stay accountable, transparent, and focused on wellness that truly works — for you.